3 Must-Haves for Your IT Outsourcing Partner

The United States faces a pressing challenge. The shortage of 1.8 million talented tech workers, according to Gartner, is a stark reality in a landscape increasingly reliant on enterprise tech solutions like Salesforce, Oracle, ServiceNow, AWS, and others. This significant skills gap, which has widened since the pandemic, calls for strategic solutions. In this context, IT outsourcing emerges not just as a response, but as a necessary strategy that needs to be on the table for those especially working in tech. So how can outsourcing tech talent effectively address the skill gap and talent shortage that the U.S is experiencing?

Tackling the Talent Shortage

The surge in digital transformation in many businesses has led to a tech talent shortage in the U.S. This issue is driven by the fast-growing tech industry and the nearing retirement of many in the baby boomer generation. This shortage is impacting even tech hubs like Dallas-Fort Worth, where companies face challenges in hiring skilled tech workers. This results in project delays, higher costs, and lost contracts, affecting roles in areas like Salesforce, data science, and cybersecurity, including mid-level and entry-level positions.

The Role of IT Outsourcing

As a strategic response to the talent shortage, IT outsourcing has become increasingly vital. Outsourcing offers access to global talent and a wealth of diverse skills, not to mention decades of experience, making it a cost-effective and efficient solution. The agility and adaptability of outsourcing partners, especially in dynamic fields like cloud solutions, AI and Machine Learning, or data engineering, are key advantages. Nick Baca-Storni, CRO of Dallas-based outsourcing firm InclusionCloud underscores that being strategically savvy is what sets apart top outsourcing partners, aligning technological solutions with broader business objectives and ensuring transformative solutions while sustaining competitiveness.

How to Identify the Right Outsourcing Partner 

Nick Baca-Storni, with his 16 years of experience in the outsourcing industry, has a broad understanding of client needs across a variety of different sectors. To select the right outsourcing partner, organizations need to focus on these 3 key attributes for a successful collaboration.

1. Diverse expertise: 

An ideal outsourcing partner offers a multidisciplinary team with distinct and specialized skills, ensuring a comprehensive approach to problem-solving. This diversity in expertise allows for innovative solutions, as varied perspectives converge to tackle complex challenges. Such a team often exceeds the capabilities of an in-house team, particularly in emerging technologies or niche areas, where specialized knowledge is crucial.

2. Decades of experience: 

Reliable outsourcing partners with extensive experience bring not only a depth of knowledge but also a historical perspective on technological evolution. This experience across various industries enables them to anticipate and mitigate risks efficiently, drawing on lessons learned from past projects. Their seasoned approach ensures resilience and adaptability, key traits in navigating the ever-changing tech landscape.

3. More than just coding: 

Lastly, exceptional outsourcing partners transcend technical proficiency, integrating a deep understanding of business operations and strategy. This holistic approach means they are not just executors of tasks but active contributors to a company’s growth. Their insights often lead to strategic innovations, optimizing processes and driving business transformation, thus fostering a collaborative partnership rather than a mere vendor-client relationship.


In light of the escalating tech talent shortage, particularly in high-specialized areas, selecting the ideal IT outsourcing partner becomes pivotal. Organizations must seek partners with diverse expertise, extensive experience, and a profound understanding of business operations. In a tech landscape marked by skill gaps, strategic outsourcing holds the potential to bridge these divides, ensuring a competitive edge and driving innovation in an increasingly digital world.

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