Why Employee Training is Essential to Your Restaurant’s Success

There are many different reasons why your restaurant can be successful. Surprisingly, the food you serve isn’t the top reason. You could be served the best food in the country, but if your front-of-house service and efficiency from the moment a diner enters your restaurant aren’t smooth and organized, chances are, no matter how good your food is, the customers won’t return.

There are many different ways you can sell your restaurant, good food, a custom restaurant app, exceptional customer service, etc. But staff training is essential to your restaurant’s success. This post takes a look at why that is.

Improved Customer Service

Many customers go to restaurants because they want to eat in a friendly setting. As a result, good customer service is a critical component of customer loyalty. For example, a well-trained waiter greets customers with courtesy and goes out of his way to provide them with special service. Customers who have a positive impression of your business are more likely to return.

Enabling technologies, such as a custom restaurant app to allow customers to control their experience in your restaurant, can greatly improve your standards of service to work hand in hand with the well trained, knowledgeable staff at every level and position inside your restaurant can add an extra layer of professional customer service.

Food Standards

To ensure food safety, restaurant workers must be trained in proper food handling techniques. Well-trained workers, for example, will know how to keep those foods at the proper temperature or how to wash their hands before starting the cooking process. Employees who are familiar with food safety procedures will avoid food poisoning and food spoilage or waste due to contamination.

They will also ensure that your restaurant complies with all food safety regulations. This applies to all workers regardless of their position within your restaurant.

Greater Knowledge

Every member of staff needs to know how your restaurant works to ensure a smoother service and increased level of customer service. Be it from learning how to use a custom restaurant app, both as ordering as a customer and as taking orders as an employee to knowing the order of service in the kitchen, food preparation times, and how to handle any special requests and customers who are potentially going to be disruptive and create additional worries through their time in the restaurant. Fully trained staff are better equipped to handle anything that is thrown at them.


A successful restaurant training program covers quality standards as well as other facets of the industry. Employee training teaches the restaurant’s staff the values, processes, and practices to perform their duties in compliance with these requirements reliably.

Cooks, for example, should always be able to handle food safely and prepare it properly, while waiters should consistently treat customers courteously. Customers will return if they see that the restaurant’s quality levels have been maintained.

In conclusion, without well-trained staff, the quality of food you serve will be invalid when put into the context of how successful your restaurant can be. Ensuring high quality of service and successful processes to improve the customer experience is only achievable via thorough training when hiring staff and ongoing updates and skills acquisition throughout their employment. 

Chris Turn

Chris Turn is the pseudonym of a journalist and writer who has published short stories, essays, and criticism in the Los Angeles Times, the Globe and Mail, the Toronto Star, and the New York Times. Her most recent book, a novel, is The Summoning (The HarperCollins Canada, 2014). She lives with her husband in Toronto.

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