Rare Apple Outage Knocks Many Cloud Services Offline

pple Inc. experienced a large outage Monday that knocked services like Apple Music, iCloud, and the App Store offline. It also briefly hampered its corporate and retail systems.

According to employees who requested anonymity, the problems made it impossible for corporate workers to work remotely and prevented retail workers from finishing tasks. The outage hindered product repairs, swaps and item pickups, and limited corporate workers’ ability to communicate and access internal websites.

Apple staff has been informed that DNS problems caused the DNS outage. The Cupertino, California-based company didn’t immediately respond to a request for comment, but confirmed the problems on its website, saying 15 services were down for “some users.” That included the App Store, Arcade, TV+, music and podcasts.

According to Downdetector (which tracks outages), user complaints started rising shortly after midnight New York Time. It reported problems with iMessage, the Apple Support app, maps and the company’s online store.

Apple makes seamless customer experiences a priority, and outages this large are not common. But it wasn’t the only tech giant suffering problems Monday, according to Downdetector. Inc.’s web services, along with Google and wireless carriers, saw customer complaints grow around the same time — though not as sharply. Amazon’s own service health dashboard didn’t show any recent incidents.

Apple shares traded at $163.95 in New York on Monday. The shares have declined 7.7% since the beginning of last week.

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